Frequently Asked Questions
Everything you need to know about our premium skincare and ordering process.
Are Cleansing products suitable for sensitive skin?
Yes, our entire range is formulated with dermatologically tested ingredients designed to be gentle yet effective on all skin types, including sensitive and reactive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, even if it has been opened.
Are your products cruelty-free and vegan?
Absolutely. Cleansing is committed to ethical beauty; we never test on animals, and our formulas contain no animal-derived ingredients.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your package directly through the 'Order History' section of your account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.